5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality control processes.
Security guard businesses are unlike any seller that a property manager usually hires. If you employ a painter, you are able to see whether or not they do their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it’s crucial to employ a system of verification and quality control to make sure that issues connected with the lack of performing these jobs don’t begin to happen.
In this article we will talk five (5) easy actions to enhancing your security guard service and attaining what you imagine as your ideal warehouse security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is among those states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and ask yourself does it seem adequate.
It is also the security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another superb way to display if the guard is a good match for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This initial conversation will tell you a lot about what to expect from that shield and it gives you an opportunity to request a different shield if you feel that it is essential.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every shield to the business itself, in many cases the shield’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your site specific training looks like:
• Can it happen at your premises?
• How long is each officer trained?
• How long does the security company double lender? (Double banking is the procedure for experiencing a veteran guard working at precisely the same time as the new guard.)
Determine the answer to every one of these questions and make sure that they fit with what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes into preparing a shield to operate at your premises.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel that their job isn’t important and they begin to find themselves as less of a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the two methods of remote oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are in your premises. These monitoring systems permit the security guard business to track the time and log the activity of these guards while they are making rounds to various areas in your premises. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the security guard provider provides a way of making sure that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to make sure that they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be sure that the consultant isn’t really a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.